Returns

Your complete satisfaction is important to us. If you're not completely satisfied or need to exchange an item, please call us to get a return authorization within 30 days from the date you received the package.

Phone: 239-789-2288

Shipping charges will not be refunded. Additional services and fees incurred will not be refunded.

  • You must return items in new or unused condition with all original packaging and materials included. ‘New or unused condition’ means that there are no scratches, marks, blemishes, nor any other damage(s) on the item, and that it has not been sized or altered in any way from anyone other than EX3 Diamond.
  • We will inspect your item upon receipt. If the item has been sized or altered in any way, or is not in new condition, it will not be accepted for exchange or refunds, and we will return it to you at your expense.
  • We must be notified of your request to return an item within 30 days of receiving the package.
  • If you are returning merchandise as a result of (a)error on the part of EX3 or; (b) defective product, we will exchange it free of charge, or refund the full cost of the merchandise within 30 days. When we receive your return, we will inspect the item and provide a replacement or issue a refund. The buyer is responsible for shipping fees.
  • All custom orders are nonrefundable if returned. Custom orders include sizes under 4, over 12, engraved, and or modified from the original listed product.
  • All custom CAD orders are nonrefundable. CAD orders are completed with an approval process.
EX3 Diamond
945 Lakeview Pkwy Suite 130
Vernon Hills, IL 60061
Contact us: support@ex3diamond.com